FAQ Warranty



Tips and tricks

How do I set up my tent correctly?

Thanks to the following tips, pitching your tent really becomes child’s play!


Tip 1: Choosing the perfect camping spot

Before setting up your tent (whether it’s in free nature, on a camping site or in your own garden), you should find the perfect spot where your tent will shine and you can fully relax and enjoy your free time. On a flat surface, you’ll always be sitting – and lying – comfortably. Also from a technical point of view, pitching the tent on a flat underground is much easier. We advise you to always place your tent on higher grounds, unless you like midnight baths and floating mattresses.

Autentic tents come in different shapes and dimensions. Regardless of the size of your tent, always make sure that your spot place is large enough to set up the tent correctly and to tension the tent guy lines tightly. If your space is more limited, try our short guy poles, which can reduce the required total space of your tent with a coupe of meters.


Tip 2: Inspect your camping spot

Scrutinize your chosen camping spot thoroughly. Before pitching the tent, you should always check whether no sharp objects, tree roots, twigs or stones could disturb your night’s rest. These intruders could also cause holes and cracks in the groundsheet of your tent, no matter how strong it is.

Don’t forget to have a look above you as well. You should not only check the space under your tent, also the space above you needs a thorough inspection. Setting up your tent under a tree may be fun, but a branch falling on your tent in the middle of the night because of heavy wind is a little less fun.


Tip 3: Choose a good position

Now that you have checked your setup spot from top to bottom, you’re probably wondering in which direction to pitch your tent. Well, that’s totally up to you. You’ll be sleeping in the tent? We can assure you that there’s nothing better than waking up with the morning sun or with a beautiful ocean view.
You want to enjoy the tent in late

The wind should not be directed at the openings (windows and doors) of your tent. In case of heavy winds, your tent might turn into a flying object. When the wind blows on the back of your tent, you can shelter from the wind at the front entrance of your tent.


Tip 4: Protect your groundsheet

To make your tent’s groundsheet last longer, you can place a plastic tarpaulin under it. This protects the tent’s groundsheet from holes and tears, humidity and also keeps it dirt-free.


Tip 5: Protection caps on the poles

The central poles of the Bell tents and Patrol tents are equipped with rubber end caps and aluminium plates at the bottom. Always make sure these are properly attached to the poles to prevent damage to your tent’s groundsheet and fabric.


Tip 6: Pitch your tent perfectly

Now that the ground is checked and your tent hopefully stands straight, it’s time to secure the tent. There are a few things to keep in mind.

  • Make sure that everything that zips is zipped up before tensioning the tent.
  • Always follow the curves of your tent when stretching it to ensure a perfect form and function. Water will drain off fluently when the tent is set up tight.
  • The guylines should always be perfectly aligned with the seams of the tent’s roof.
  • Pitch your tents pegs firmly in the ground at a 90° angle.
  • Start to attach the corners of the inner tent and the groundsheet. Continue with the other guy ropes in a straight line. If your tent also has an outer tent, do this afterwards.
  • To avoid stumbling at night, align the tent ground pegs in even lines or circles around the tent. Fortunately, the guy ropes are reflective, which also reduces the risk of stumbling.
  • Once you have tightened the cords, you can use the guy line tensioners to tighten the tent properly. Tension the guy ropes firmly but don’t exaggerate.


Looking for the detailed setup instructions of your Autentic canvas tent?
Have a look at the specific tent pages and scroll down to downloads to check them.

How will I ever get my tent packed compactly again?

With all of our Autentic tents, we supply easy folding instructions, indicating how you best fold your tent to make sure it fit’s the bag again and can be stored properly. You can download the folding instructions from the specific product pages on the website.

How should I store my cotton canvas tent?

All good things come to an end. Time to pack away your Autentic tent? These seven tips will guide you in correctly storing your cotton canvas tent and assure you to fully enjoy your stay during your next glamping adventures.


Tip 1: Empty your tent

This tip may sound pretty obvious, but there is nothing more annoying than forgetting your phone in your tent’s storage pockets and only noticing it when everything is nicely packed away in the tent bag. It is even more annoying when your phone is on silent… We have been through this ourselves and thus speak from experience. Forewarned is forearmed!


Tip 2: Clean your cotton canvas tent

Thanks to the removable groundsheets in the Bell tents and Patrol tents, you can easily wipe the dust off. Are you wondering what to use to clean your canvas tent? Dust on the cotton fabric of the tent can be easily wiped off with a soft brush. Found a stain? No worries. With a damp cloth, you can gently rub the tent canvas fabric to remove the stain.

Because dirt traps moisture, storing your canvas tent while it’s still dirty increases the risk of mould. To avoid unpleasant surprises, it’s important to clean your cotton tent, groundsheet and all other loose parts of your tent, including guy ropes, poles, hooks, pegs … before storing them.


Tip 3: Store your cotton tent dry

Now that your tent and all other components have been cleaned, it’s time to let everything dry before storing it in the tent bag. Keep in mind that the guy ropes have a longer drying time than the tent fabric. Humidity is the favourite habitat of microorganisms, so storing your tent when it’s wet – or even a little damp – will undoubtedly cause mould, and the accompanying unpleasant smells.

Did it start raining during your last night in the tent and do you have to put it away? An exception can be made for once, but give the tent all the time it needs to dry afterwards. The lounger the tent remains packed wet or even damp, the bigger the risk of mould.

Not only rain, but also fog and dew can make your tent feel wet or clammy. In this case too, it is crucial to let your tent dry out completely before storing it.


Tip 4: Zip up everything that can be zipped up

Before packing up your tent, zip up all doors, windows, groundsheet, and anything else that can be zipped up. When everything is closed, folding the tent will be much easier and setting it up next time will be even more easy.


Tip 5: Pack your tent away in the tent bag

Autentic’s tent bag is made from cotton canvas. Since cotton is breathable, the provided tent bag is the best solution for packing away your cotton tent. Make sure that the bag is always properly zipped up so you’re not getting surprised by small critters during your upcoming adventures.

Can’t find the Autentic bag? Store your tent in another cotton bag. In a plastic bag or one made of another synthetic material, condensation – and consequently mould – are much more likely to pop up.


Tip 6: Count your pegs

Always make sure to have all your pegs when taking down the tent. Not only for yourself (so you don’t miss any the next time), but also for animals or people enjoying the area where you have camped.


Tip 7: Store tent poles and pegs in the appropriate bags

Not only the tent, but also the loose tents parts have to be handled with care and stored in the suitable bags. This prevents the cotton fabric from becoming dirty by residual dirt on these parts. Another advantage is that you shorten the search for the right part for the next time you pitch your tent.


Tip 8: Store your canvas tent in a high, dry and well-ventilated place

To avoid unpleasant visits from pests and development of mould, we strongly recommend you to always store your tent bag high up in a dry and well-ventilated area.


With these eight tips, you should be able to store your Autentic tent properly and avoid unpleasant surprises next time you pitch it.

Can I wash my canvas tent?

Since cotton is a natural fabric, it’s very important to maintain a cotton tent properly. There are, however, a number of things you should take into account.

Regularly cleaning your canvas tent is important to prolong its lifespan. When you notice dirt on your tent, don’t wait too long to clean it. Dirt will stick to existing dirt more easily and will retain moisture longer. Since moulds love moisture, cleaning and letting your tent dry properly are two crucial steps in maintaining a cotton canvas tent. If you clean your tent in time, it will also take less effort to get it clean later.

It is best to clean the tent when it is still set up. If the tent is already lying down, you might unwittingly create new stains on the fabric. If you have already taken the tent down and notice any dirt, we recommend putting everything on a clean plastic sheet.

Thanks to the groundsheet, infiltration of splashing water or dirt inside the tent is avoided. A plus point in the Bell tent and Patrol tent: the groundsheet is removable! It can be unzipped at the entrance allowing you to wipe the dirt out.

If you notice a stain on the PVC groundsheet, use a soft sponge and some lukewarm water to gently rub it and remove the stains. We strongly advise against using a high-pressure cleaner to clean the groundsheet of your tent. This could be detrimental to its treatment.

If there is one thing you should remember, is that you should never use soap or aggressive detergents on any of the tents parts. These products can damage the treatment of the materials and shorten their lifespan.

Last but not least: Did you clean your cotton canvas tent with the intention of storing it? Don’t forget to let the tent – and all other loose parts of the tent – dry completely after the cleaning session.

How should I clean mould from my cotton canvas tent?

Since cotton is a natural fabric, it is less resistant to mould than synthetic fabrics such as polyester and nylon. Mould feels right at home in moist, dark and warm circumstances. When mould affects your tent – or any other object in general – it can cause stains, discolouration and also unpleasant smells. Mould can be so persistent that they can definitely weaken the cotton fabric of your tent. That’s why Autentic’s cotton canvas has been treated against mould to make them more resistant to these microorganisms.

Are you wondering how to remove mould from your cotton tent? Since prevention is better than cure, we would like to give you some advice to prevent mould from surviving – or even appearing – on your cotton canvas tent.


Tip 1: Store your cotton tent properly

Storing your tent dry, clean and in a ventilated area is crucial if you want to avoid mould. Moulds love damp environments and will develop much faster in such favorable circumstances. You’ll find more tips about how to store your canvas tent correctly in our FAQ.


Tip 2: Stretch your canvas tent tightly

Always make sure your cotton tent is stretched tensely so water can drain away from the cotton fabric easily without accumulating in tiny hidden places. By using the guy ropes and guy line tensioners, tightening the cotton fabric becomes child’s play.


Tip 3: Ventilate the tent as much as possible

The Autentic tents are generously equipped with ventilation holes, large windows and mosquito mesh doors. Ventilating your tent frequently will reduce the humidity inside your tent. A less humid environment means less risk of mould.


Tip 4: Take action immediately when you notice dirt

Have you noticed dirt on your tent? Clean it as quickly as possible with a soft brush or a damp cloth to prevent it from getting worse. Dirt will store moisture and make it very easy for mould to survive. It is important to take timely action if mould appears on your tent. The longer moulds are able to live their own life in peace, the more difficult it becomes to fight them afterwards.


Unfortunately, there is no miracle cure for removing mould stains from your canvas tent. You often read about how easy it is to remove mould from a cotton fabric with chlorine, vinegar or even sodium bicarbonate. In reality, nothing is further from the truth. Just like aggressive fungicides, these products can damage the treatment of the cotton fabric, and even worse, shorten the lifespan of your tent. If you want to stop mould from developing, the most effective solution is to break the favourable conditions in which moulds like to live (dark, wet and warm).

Can I make my tent waterproof again?

The cotton fabric of our Bell and Patrol tents has been specially treated for water-repellency, meaning that the fabric repels water on contact, while still remaining breathable. So there is no need in any sense to additionaly treat your tent before you start using it.

If, by any reason (after a couple of years you notice water repellency becomes less, you have cleaned the tent and removed the treatment, …), you can treat (i.e. impregnate) your tent again for new optimal water repellency.

What’s important?

  • Only use treatments of good quality. At Autentic we don’t offer treatments ourselves, but we can certainly advise you what to use if you need it. Contact us for tips.
  • Make sure the tent is properly set up and clean before applying the treatment.
  • Ensure the product is applied evenly on the canvas by using a brush or spray.
  • Don’t forget the inside of your tent.
  • Let your tent properly dry afterwards


Are the Autentic cotton canvas tents waterproof?

The cotton fabric of our Bell and Patrol tents has been specially treated for water-repellency, meaning that the fabric repels water on contact, while still remaining breathable.

Due to this great advantage of natural breathability, it is possible that a cotton canvas tent allows a small drop of water to pass through or feels damp when used for the first time. This is perfectly normal, and we recommend that you give the cotton tent a good soaking before first use in order to activate the cotton fiber. Natural cotton swells when it gets wet and shrinks when it dries, and after this process has happened once the tent canvas will be fully sealed, leaving you with a waterproof canvas tent that also greatly limits condensation.

Make sure to always let your cotton tent dry thoroughly before putting it away again, to avoid the growth of any unwelcome mould.

Are the Autentic cotton canvas tents colourfast?

Autentic consciously chose to develop its own high-quality cotton tent fabrics for the production of its luxury glamping tents. Our tents come in a whole range of vibrant colours which have been developed according to our requirements. We monitor the production and the dyeing of our tents from start to finish to ensure that the final product fits with our extraordinary tent design.

All of our cotton fabrics have been extensively tested: for watertightness, mildew resistance and UV discolouration. All chemicals used for those treatments comply with the strict European REACH standards – a guarantee that all substances used are safe for both human health and the environment.

These in-depth tests take place in both real-world climates and laboratory conditions. Both internal and external labs were used to test our cotton fabrics. The fabrics were exposed to the elements at our permanent outdoor test sites in Belgium and Dubai, where they underwent long-term exposure testing to verify the long-term development of our fabrics throughout time. The results are positive because the Autentic canvas tent fabrics achieve the highest degree of colour fastness for cotton.

However, please note that cotton is a natural fabric, so it’s normal that the tent fabric loses its colour intensity over time, depending on the climate and the frequency of use. Since the tent colours are natural, a little loss of colour intensity certainly does not make the tent less beautiful or affect its performance with regards watertightness and mildew resistance.

Are the Autentic cotton canvas tents fire retardant?

No, the standard Autentic tents are made of 100% cotton canvas, which is not treated for fire retardancy. Autentic chose not to apply a fire retardant treatment on its tents, because of the additional chemicals the treatment adds to the fabric.

Making fire or having any kind if fire source (candles, …) (too) close to your tent should always be avoided. 

But that’s common sense, right?
If however for a specific project, or by local regulation, you are in need of a fire retardant tent, please contact us. As we produce our beautiful glamping tents ourselves, we are always open to look for possible solutions for your specific case.

What are the differences between cotton, polyester and nylon tent fabrics?

When buying a tent, the first important choice is what fabric it should be made of. Tents can be made of many different materials. Depending on the use of the tent, certain materials are more suitable. Below we compare four frequently used tent fabrics.



Since ancient times cotton has been used for manufacturing tents, mainly for family and group tents. This vegetal fibre grows as soft white fluffy balls on the seeds of the cotton plant. The result is a strong natural material, which is very breathable, moisture-regulating and easier to recycle afterwards. Since cotton is a natural fabric, it’s naturally less resistant to mould than synthetic fabrics such as polyester and nylon. To overcome this challenge, Autentic fabrics have been treated to make them more resistant to mould.

All these advantages are counterbalanced by a higher weight and a longer drying time. If a cotton fabric doesn’t dry for long enough, the risk of mould development is increased. This is why you should always dry your cotton canvas tent properly before storing it. Although the higher weight and longer drying time may be perceived as stumbling blocks by adventurous backpackers, this was less important when developing the Autentic tents because they were not designed as lightweight trekking tents. They are meant to be set up for a long time and not to be dragged along on endless mountain hikes. In general, cotton is still known as the most suitable fabric for tents that do not need to be lightweight or packed compactly.



Polyester fabrics are often used when a tent needs to be packed light and compact. Generally speaking, the fabric is less expensive than other materials.

This light and UV-resistant fabric is rather rigid and therefore non-elastic. When the tent is stretched, a lot of force is exerted on the seams and there’s a risk of the stitching holes becoming larger. Polyester also lacks breathability, meaning that condensation can easily appear inside the tent.



Nylon is particularly popular among backpackers. It is a light and flexible fabric that can be stored very compactly and which also has a short drying time. All these characteristics are extremely important for backpackers. Because nylon is a synthetic fabric, it is also less susceptible to mildew.

However, nylon is very sensitive to UV radiation. Lightweight nylon tents are usually spared by UV rays because backpackers only set up their tents at sunset and usually take them down at sunrise. Nylon isn’t a breathable fabric, so ventilation and a water-repellent inner tent are crucial if you want a pleasant tent experience.


Each tent fabric has advantages and disadvantages. When buying a new tent, it is important to first know what you want to use it for. Are you looking for a tent that can easily be carried in your backpack for a whole day? In that case, polyester and nylon are the best solutions. Do you prefer to sleep in a strong and aesthetically pleasing tent that you can leave set up for a long time? Then cotton is the best choice!

Warranty and repair

What warranty do I get with my new Autentic tent?

Autentic provides a two-year statutory warranty. You’ll find more information in our warranty policy.

Would you like to claim your warranty as a customer? Contact the distributor where you bought your Autentic tent. He/she is responsible for the further course of the warranty procedure and will be happy to help you.

What is the Autentic Tent-ID for?

All Autentic tents come with a handy pocket-sized Tent-ID booklet in which you will find tips and tricks on how to prepare your camping spot and how to best set up and store your cotton canvas tent. If you need more tips while on the road, you can simply scan the QR code at the end of the Tent-ID card, taking you directly to the Autentic website. You will find all our tips and tricks in the FAQ section.

Besides these useful tips, the Tent-ID booklet contains the unique code of your Autentic tent. This code is needed if you ever need to claim your warranty or repair. Therefore, we advise you to take good care of this Tent-ID card. Always store it in the space provided in the Autentic tent bag. That way you can be sure you won’t lose it. Compare it to your passport. It is indispensable when travelling.

Last but not least: in the Tent-ID booklet, we’ve added a few blank pages in which you can write down all your Autentic stories and adventures. We’re always very excited to discover the Autentic camping and glamping experiences of our users. Feel free to share them with us!

Is there repair tape supplied with the tent?

Yes! All Autentic cotton canvas tents come with a repair tape kit and a strong hammer with which you can easily anchor your tent.

The repair tape is not shiny, so you’ll hardly notice the place where the tent has been repaired. It suited for smaller tears in canvas and in PVC groundsheet.

It is important to note that the repair tape is suited for smaller tears. In case your tent is more heavily damages, the repair tape is a good temporary solution, but we recommend you get your tent properly repaired to enjoy it for many more years. Need advice for where to get your tent repaired? Get in touch!


How do I become an Autentic distributor?

Do you own a campsite, an interior or outdoor design store, a camping store or anything else that could potentially match with our brand? Are you interested in working with Autentic?

We’re always very curious and excited about new partners and collaborators. Let us hear from you!

Our sales team will be happy to get to know you. Contact us via info@autentic.world.

Can I see an Autentic tent live?

Would you like to see one of the Autentic glam tents in real life?
Please take a look at our store finder where you’ll find all the locations, both distributors and campsites, where Autentic tents are sold or used. 

The Autentic showroom, located in Ronse, is unfortunately only accessible by appointment for our B2B and B2O partners.


Who is World of Tents

Autentic is the newest brand from World of Tents, a group with a portfolio of six brands, all connected by their love and passion for tents. Besides this fresh newcomer providing luxury camping tents, World of Tents can rely on the long-established experience in tent development and production of its other successful and established brands.

The foundations of the group were laid in 1903 with the forerunner of today’s Alpino. This company sold industrial oils and evolved later into a saddlery. During the 1930s, the enterprise began to manufacture tarpaulins. In 1959, Alpino emerged and focused on the camping world. In 1988, the company started to manufacture folding tents under the Canopy brand. The majority of the production of these two brands is still carried out in Belgium.

Alpino’s sister company Alpinter was also founded in 1988. To this day, Alpinter is specialised in the development, production and distribution of high-quality shelter solutions and other humanitarian aid related items for emergency response.  The logistical efficiency and performance of the Alpinter products have been proven many times and in various circumstances. In 2020, Shield was added to the brand portfolio. Under Shield, World of Tents develops modular shelter solutions for civil protection and military agencies.

World of Tents is continuously committed to research and development in order to perfect the quality and performance of all of its brands and better meet the needs of each of its end users. Relationships with clients, suppliers and other partners are constantly monitored.  By keeping both the design and production phases in its own hands, World of Tents can always guarantee high performance products.

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