FAQ Warranty
Autentic  - Autentic-these-are-the-days-roasted-pumpkin-jack-bell-tent

The Autentic Promise

At Autentic we fully stand behind our products.
Our goal is to let you enjoy our high-quality premium glamping tents and tent accessories to the fullest.

Although we supervise the entire production process and perform checks at every step, we want to ensure that our users and distributors feel secure in the knowledge that our sales team is ready to respond to questions and that they are covered should something go wrong.

The Autentic Promise

At Autentic we fully stand behind our products.
Our goal is to let you enjoy our high-quality premium glamping tents and tent accessories to the fullest.

Although we supervise the entire production process and perform checks at every step, we want to ensure that our users and distributors feel secure in the knowledge that our sales team is ready to respond to questions and that they are covered should something go wrong.

Our Tents all have their Identity

Your tent comes with a handy pocket-sized Tent-ID card. It contains some tips and tricks on how to set up, store and maintain your Autentic tent correctly. But this Tent-ID card also contains the unique tent number. So in case you have a question on a tent or you need a repair, please keep the ID-card at hand.

What is covered within our Warranty Policy?

We want your tent to meet your expected quality standards. Autentic therefore provides a standard two-year statutory warranty, covering unaccepable defects to your glamping tents.

 

Limitations to this warranty

The warranty does not apply:

  • To damage to zippers, stakes and poles.
  • If the damage is due to wear and tear, misuse or neglect, if the defect consists of holes, damage arising from (but not limited to) mould, mildew, inconsequential spot leakage, exposure to ultraviolet light, use of fire/stove/air conditioner, other damages that may be caused by improper or negligent use/assembly/storage of the product, poor maintenance, use contrary to instructions (not following proper procedures).
  • If a repair/modification/adjustment has been done by anyone other than Autentic.
  • If the item has been damaged on purpose or extreme weather conditions including but not limited to ice, snow, hail, wind and lightening or any other catastrophic events.
  • If the trademarks of the Autentic products and packaging have been removed.
  • If the circumstance is beyond Autentic’s control such as vandalism.
  • If the item has been intentionally damaged or damaged due to extreme weather conditions including but not limited to ice, snow, hail, wind and lightning or any other catastrophic event.

The warranty can only be invoked if the product has been paid for in full.

The damage that you wish to submit for warranty must be reported within 8 days of its discovery.

Procedure to claim your warranty

If you are an end-consumer and have bought a tent from one of our resellers:

  • Check your tent ID-card and mention the tent code, name and colour in all your communications.
  • Contact the shop where you bought your Autentic tent.
  • The shop will get in touch with Autentic to investigate the problem and will deal with assist you in resolving it.

If you are an official Autentic distributor, campsite or if you bought your tent(s) directly from Autentic:

  • Check your tent ID-card the tent invoice. Mention your invoice number, the tent code, name and colour in all your communications.
  • Please contact us via info@autentic.world with your request for repairing. We will check if the damage is covered by our warranty and will help you in the best possible way.

For all general requests on warranty and repairs, check our FAQ or contact us by email on info@autentic.world.

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